Shipping Policy for ALO Yogu

At ALO Yogu, we are committed to getting your yoga wear and accessories to you quickly and reliably, no matter where you are in the world. This Shipping Policy outlines our order processing times, delivery timelines, shipping costs, and other key details related to the delivery of your purchases. By placing an order on our website (the “Site”), you agree to the terms of this Shipping Policy, as well as our Terms of Purchase and Privacy Policy.

1. Order Processing Time

Before your order ships, we need to process, pack, and prepare it for delivery. Our standard processing timeline is as follows:

Regular Orders: Most orders are processed within 1–3 business days of being confirmed. Business days exclude weekends (Saturday and Sunday) and major holidays (e.g., Christmas Day, New Year’s Day, Thanksgiving Day), during which processing may be delayed.
Peak Seasons: During high-demand periods (e.g., Black Friday, Cyber Monday, holiday shopping seasons, or new product launches), processing time may extend to 3–5 business days. We will notify you via email if your order is expected to face significant processing delays.
Order Confirmation: You will receive an order confirmation email immediately after placing your order, and a separate shipping confirmation email once your order has been processed and shipped (this email includes tracking information, where available).

2. Delivery Timelines

Once your order is shipped, delivery time depends on your location, but we strive to ensure consistent and efficient delivery worldwide.

Standard Delivery: For all domestic (United States) and international orders, standard delivery time is 6–12 business days from the date of shipment. This timeline is an estimate and may vary slightly based on factors like:
Customs processing (for international orders): Customs clearance times can vary by country and may add 1–3 business days to delivery (we are not responsible for delays caused by customs hold-ups, but we will provide documentation to assist with clearance if needed).
Remote locations: Deliveries to rural or remote areas may take an additional 1–2 business days.
Carrier disruptions: Unforeseen events like weather conditions, transportation strikes, or global logistics issues may impact delivery times (we will notify you of significant disruptions affecting your order).
No Expedited Shipping: At this time, ALO Yogu does not offer expedited or express shipping options. All orders are shipped via standard delivery to ensure consistency and align with our global shipping infrastructure.

3. Shipping Costs and Coverage

3.1 Global Free Shipping

ALO Yogu offers free standard shipping on all orders worldwide—there is no minimum purchase requirement. This includes:

Domestic orders within the United States (including Alaska, Hawaii, and U.S. territories like Puerto Rico);
International orders to all countries (e.g., Canada, United Kingdom, Australia, European Union member states, Asia-Pacific regions, and beyond).

You will not be charged any additional shipping fees at checkout, and this policy applies to all products (including yoga wear, accessories, and gift cards).

3.2 Shipping Cost Exceptions

The only instance where additional shipping costs may apply is if:

You request a special delivery service not covered by our standard shipping (e.g., white-glove delivery for large items, if applicable)—such requests must be approved in advance by our customer service team, and additional fees will be quoted separately.
Customs duties or taxes (for international orders): While shipping is free, you may be responsible for paying customs duties, taxes, or import fees imposed by your country’s government. These fees are not collected by ALO Yogu and are the sole responsibility of the recipient. We recommend checking with your local customs office to understand potential duties before placing an international order.

4. Shipping Carriers

We partner with trusted global shipping carriers to ensure reliable delivery of your orders. The carrier assigned to your order depends on your location:

United States: Orders are typically shipped via USPS, UPS, or FedEx Ground.
International: Orders are shipped via DHL, UPS, FedEx International Economy, or local postal services (e.g., Royal Mail for the UK, Australia Post for Australia).

We reserve the right to choose the carrier that best fits your delivery location and order size, but we will always prioritize carriers with a track record of on-time delivery and package safety.

5. Tracking Your Order

5.1 Tracking Information

Once your order is shipped, we will send a shipping confirmation email to the email address associated with your order. This email includes:

A unique tracking number;
A link to the carrier’s website, where you can enter the tracking number to view real-time updates on your package’s status (e.g., “In Transit,” “Out for Delivery,” “Delivered”).

Tracking information may take 24–48 hours to update on the carrier’s website after your order is shipped (this is due to carrier processing delays).

5.2 Lost or Missing Packages

If you experience issues with tracking or believe your package is lost:

Check tracking first: Use the tracking link to confirm the package’s last recorded location. Sometimes, carriers mark packages as “Delivered” a day early, or leave them with a neighbor or at a secure drop-off location (e.g., a parcel locker).
Contact us if delayed: If your package has not been delivered within 15 business days of the shipping date (or 20 business days for international orders with customs delays), contact our customer service team at [email protected] with your order number and tracking number. We will:
Investigate the package’s status with the carrier;
Initiate a missing package claim if necessary;
Offer a replacement order or full refund if the package is confirmed lost (once the carrier completes their investigation, which typically takes 3–5 business days).

6. Shipping Restrictions

6.1 Prohibited Destinations

ALO Yogu ships to most countries worldwide, but we cannot deliver to:

Countries subject to international sanctions or trade restrictions (e.g., as imposed by the United Nations, U.S. Government, or European Union);
Locations with unreliable postal services or where delivery cannot be guaranteed (we will notify you at checkout if your location is ineligible for shipping).

6.2 Address Accuracy

It is your responsibility to provide a complete, accurate, and current shipping address at checkout. We are not liable for:

Delays or failed delivery due to incorrect or incomplete addresses (e.g., missing apartment numbers, wrong city/zip code);
Packages delivered to the wrong address because of user error.

If you realize you provided an incorrect address after placing your order, contact our customer service team at [email protected]within 24 hours of order placement—we may be able to update the address if the order has not yet been shipped. Once the order is in transit, we cannot modify the shipping address.

7. Order Changes or Cancellations Related to Shipping

Changing Shipping Address: As noted above, address changes are only possible if requested within 24 hours of order placement and before the order is shipped.
Canceling an Order: You may cancel an order to avoid shipping only if the order has not yet been processed or shipped (typically within 1–3 business days of placement). To cancel, contact us at [email protected] with your order number. Once an order is shipped, it cannot be canceled, and you will need to follow our Refund Policy to return the product if you no longer want it.

8. Contact Us for Shipping Inquiries

If you have questions about your order’s shipping status, need help with tracking, or have concerns about delivery, please contact our customer service team at:

Email: [email protected]
We respond to shipping-related inquiries within 1–2 business days and will work with you to resolve issues like delayed packages, missing tracking, or address corrections.

Note: This Shipping Policy is subject to change without prior notice. Any updates will be posted on this page, and the “last updated” date will be revised. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.